Family members and friends often have multiple questions before seeking help for their loved one. We are here to help 24/7 so if there is a question you have you do not see listed here, please contact us today.
Click on the questions below for their answers
Q: How do visiting hours work for the inpatient program?
Visiting hours are important because it helps us to keep structure. Those visitors who are on approved list will know which days and times they are able to visit. We typically do not allow more than two visitors at a time and also do not recommend bringing children.
Q: What do you assess for during the free assessment?
Our trained staff is assessing for all levels of care when a person is being assessed. This means we are looking to learn more about the person’s mental health needs through a series of questions and observation. At times, a person may be need to be placed on a 72-hour involuntary hold if they pose a danger to themselves or others. Some patients may be appropriate for our outpatient setting, depending on their situation. Sometimes we will make a recommendation and the individual will refuse. We are happy to give options about the local resources in the community.
Q: Do I need to have a formal referral to get an assessment?
No. Anyone can call us 24/7 for help and support. It is actually the clinical team internally who recommends the best course of action.
Q: How do I know if I need help?
This is a difficult question. If you believe you need help, often times this is the case. Please visit our self-assessment page to see how you respond to certain statements.
Q: What happens when my family member or friend is discharged?
Upon discharge, every patient is scheduled to meet with a provider in the community for a follow-up appointment. The provider in the community will receive a discharge summary outlining a treatment plan and any new medications. Our team does not follow the patient upon discharge but is happy to help answer any questions to ensure a smooth transition.
Q: Do we have to have a formal referral to get an assessment?
No. Anyone can call us 24.7 for help and support. It is actually the clinical team internally who recommends the best course of action. We invite you to include your family physician, therapist or other professional to support you through this decision.
Q: What is my family member or friend doesn’t believe they need help?
This is a difficult question. Many times we recommend being as supportive as possible during this time. Offer to bring them in for an assessment. Help them make the call or see if they will call on their own. If you believe your loved one is in a potential life-threatening situation, please call 911 immediately.